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All returns and exchanges must be postmarked within thirty (30) days of the purchase date. All returned items must be in be in new and unused condition. After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. For defective or damaged products, or any other questions, please contact us at: help@lucy.co